Your call is important to us!

Please use this identifier to cite or link to this item: https://superindex.lbr.auckland.ac.nz/handle/123456789/60214

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DC Field	Value	Language
dc.creator	Walters, Craig	-
dc.date	2001	en
dc.date.accessioned	2013-03-02T03:35:02Z	-
dc.date.available	2013-03-02T03:35:02Z	-
dc.date.issued	2013-03-02	-
dc.identifier.isbn	18777258083	en
dc.identifier.uri	http://hdl.handle.net/123456789/60214	-
dc.description.abstract	Voice mail response times vary with different organisations, such as Inland Revenue Department and Mercury Energy. Telephone calls should be considered a value-added service activity rather than a company cost. Includes questions for dicussion	en
dc.relation.ispartof	BOOK : Marketing principles in New Zealand / Craig Walters	-
dc.rights	Pearson Education New Zealand Limited, 2001	en
dc.title	Your call is important to us!	en
prism.startingpage	494	en
dcterms.spatial.country	New Zealand	en
prism.endingpage	495	en
dc.subject.category	Mini case	en
dc.publisher.place	Auckland, NZ	en
dc.subject.industry	Social services	en
dc.subject.broadcategory	Marketing	en
dc.subject.keywords	Problem solving	en
dcterms.accessrights.availability	Contact your nearest local library service	en
Appears in Collections:	Business Case Studies

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